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1: How can I purchase products from Exela?               

Ans: Open the website and view products by any category that you like, click on buy now and proceed to checkout

2: What is your return/exchange policy?             

Ans: You may cancel your contract with us for the Products at any time up to the end of the 7 working days from the date you receive the Products. You do not need to give us any reason for canceling your contract nor will you have to pay any penalty.             

Note: All food category items are non-refundable.

3: What countries do you ship to?            

Ans:  We ship to countries and territories worldwide offering Standard Shipping to all and Express Shipping where possible.         

4: How long will it take to get my order?            

Ans: After you place an order it will be approximately take 4-5 days. But during busy periods deliveries may take a little longer.            

5: I'm an International customer, how do I make a return?         

Ans: We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, including sale items.          

6: The product I want to order is out of stock. When it will be available?        

Ans: Is the product you want to order temporarily out of stock due to its popularity. Would you like to be notified when it will be available again? Please subscribe to get a notification.        

7: What if I receive a damaged product?       

Ans:  Please email us at, and our team will guide you further.

8: Can I cancel my order before delivery?  

Ans:   No. Please contact at for more details.

9: How do I contact your company if my question isn’t answered here?\

Ans:  Please email us at, and our team will guide you further.


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